Navigating a foreign hospital can be overwhelming. We accompany you every step — from registration to discharge — so you feel safe, informed, and never alone.
We are not medical professionals. We are your personal guide, translator, and advocate — ensuring smooth, stress-free hospital visits in mainland China.
We guide you through unfamiliar hospital layouts — finding the right departments, registration counters, and waiting areas so you never feel lost.
Our bilingual escorts help communicate your situation to hospital staff, ensuring key information is conveyed clearly without confusion.
From filling out forms to obtaining queue numbers and appointment slips, we handle the administrative process on your behalf.
We arrange reliable pickup and drop-off, coordinate between your accommodation and the hospital, and escort you safely back when done.
After consultations, we help you locate the pharmacy, understand prescription pickup procedures, and clarify dosage instructions.
We research suitable hospitals, specialist departments, and appointment availability before your visit, saving you time and uncertainty.
Send us a WhatsApp message with your situation and location. We respond promptly.
We discuss your needs, recommend a suitable hospital, and arrange a convenient time.
Your escort meets you at your location and stays by your side throughout the hospital visit.
We see you safely home, help you understand next steps, and remain available for follow-ups.
We are familiar with the procedures, layouts, and departments of the most visited hospitals in both cities — so you don't have to figure it out alone.
International VIP Ward available · Neurology & Infectious Disease renowned
Strong in hematology & endocrinology · Expat-friendly
Top-ranked for cardiology & liver disease · Large outpatient volume
Gastroenterology & oncology · Pudong & Puxi campuses
International standards · Most expat-friendly hospital in Hangzhou
Top general hospital in province · Strong infectious disease dept.
Ophthalmology & orthopedics strengths · Central Hangzhou location
Acupuncture, herbal medicine & integrated care · TCM specialists
⚕️ We provide escort & navigation only — all medical decisions are made by the treating physician.
"CareNess saved me from the chaos of Huashan Hospital. Their English-speaking escort made registration and communication with the doctors completely seamless. I would have been lost without them."
"I was alone in Hangzhou when I fell ill. CareNess arranged everything within hours — transport, registration at Sir Run Run Shaw, even the pharmacy after. Incredibly responsive and caring."
"As an expat without Chinese skills, hospital visits were my biggest fear. Having a CareNess escort completely changed that. Professional, kind, and they knew exactly where to go at Ruijin Hospital."
Being sick in a foreign country is frightening. The language, the system, the crowds — it's too much to handle alone. We've been there. That's why we exist.
Don't face a Chinese hospital alone. Reach out — we respond quickly and take care of everything.
WhatsApp · fastest response · Email · for detailed enquiries · careness.cn